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Customer Support


Context Help

If you get lost inside our Control Panel, the very first thing you should do is push the Help button, which is present on each page. A context menu will open. It offers elaborate information about all the actions that you can perform on the given page. Each popup appears on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a rich selection of instructional video clips clarifying how to use our hosting Control Panel. They're meant for those of you who would like to see how things are getting done instead of just reading articles. Thus, anyone can quickly get to know our hosting Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the solution you are looking for, explore our comprehensive Frequently Asked Questions section, which includes questions asked by actual customers and provides real solutions. We constantly update our FAQ section with new Q&A's so as to embrace all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions database either, you can contact our great team of support engineers available 24/7 and eager to assist you with any query. Each trouble ticket you open will be responded to within 1 hour (the average response time is just twenty minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 216660

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com