Privacy Policy

1. Information We Collect

Softmetal Inc. collects information to provide and improve our consulting services. We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, company name, and job title — provided when you contact us, book a meeting, or submit a form.
• Business Information: Details about your organization, industry, and project requirements shared during consultations.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
• Communication Records: Emails, messages, and meeting notes exchanged between you and Softmetal Inc.
• Scheduling Data: When you book a meeting via Calendly, their platform collects your name, email, and selected time slot in accordance with their own privacy policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries and provide consulting services
• To schedule and manage meetings and consultations
• To send relevant updates, proposals, and service information
• To improve our website, services, and client experience
• To comply with legal obligations and protect our business interests
• To analyze website traffic and usage patterns (in aggregate, anonymized form)

We will never sell your personal information to third parties or use it for purposes unrelated to our services without your explicit consent.

3. Sharing of Information

Softmetal Inc. does not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party tools we use to operate our business (e.g., Calendly for scheduling, email platforms), who are bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: Any other sharing will only occur with your explicit permission.

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Third-Party Cookies: Embedded tools like Calendly may set their own cookies.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some website functionality.

5. Data Security

We take the security of your personal information seriously. Softmetal Inc. implements appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

These measures include secure communication protocols (HTTPS), restricted access to personal data, and regular review of our data handling practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymize it.

Business communication records and project-related data may be retained for up to 7 years for legal and accounting purposes.

7. Your Rights

Depending on your location (Canada, UAE, or elsewhere), you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete information.
• Right to Deletion: Request that we delete your personal information, subject to legal obligations.
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time.
• Right to Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@softmetalinc.com.

Canadian residents are protected under PIPEDA (Personal Information Protection and Electronic Documents Act). UAE residents are protected under the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

8. Third-Party Links

Our website may contain links to third-party websites, including client websites, social media platforms, and partner tools. Softmetal Inc. is not responsible for the privacy practices or content of those external sites.

We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

Softmetal Inc. reserves the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us: